This Privacy Policy explains how Vortex AMC, the legal entity responsible for operating ChangeYourEnergy.com, collects, uses, and protects your personal information. It applies to your interactions with ChangeYourEnergy.com, our mobile applications ("Apps"), online events and programs, emails, and any other communications that reference or link to this policy (collectively, the "Site").
We understand that your privacy is important. This policy is designed to help you understand what personal data we collect, how it is used, and what choices you have. It also explains what information may be required if you choose to access certain features of the Site.
This Privacy Policy is part of, and subject to, our ChangeYourEnergy.com Terms of Use. By accessing or using the Site, you agree to the terms of this policy without limitation or qualification.
1. Information Collected by Our Site
We collect two types of information from users of our Site: personal information, which is described in more detail below, and non-personal information, such as general data about traffic patterns and user activity on the Site.
2. Personal Information
When you interact with our Site, you may be asked to provide personally identifiable information. This may occur when you register for an account, make a purchase, participate in a contest or promotion, or sign up for a program or event. The personal information we may request can include your name, email address, mailing address, credit card number, or other relevant details needed to enable features on the Site, process your order, manage your participation in an event or promotion, or send you updates and promotional materials. Providing this information is completely voluntary. You are not required to submit personal information in order to browse our Site. However, without it, certain features—such as participating in promotions, receiving product information, or making purchases—may not be available to you.
If you choose to use one of our mobile applications ("Apps"), you will also be asked to provide personally identifiable information after downloading the app. This information is required to enable access to the App and its features. You will be asked to log in using your website account information. If you do not already have an account, you will be prompted to create one, which will allow you to use the App and connect your usage to your profile on our Site.
3. How We Use Your Personal Information
We use the personal information collected through our Site for various purposes, including operating and improving the Site, communicating with users, and providing a more personalized experience. For example, we may use your information to respond to your inquiries, process transactions, send order and shipping confirmations, update you on our products and services, or provide newsletters and other content we believe may be of interest to you. If you register on the Site, certain details such as your screen name may be visible to other registered users.
We may also use your information for marketing communications, promotions, or market research. However, we will always give you the opportunity to opt out of receiving marketing materials. You can unsubscribe from our email list at any time by clicking the “unsubscribe” link included in every ChangeYourEnergy.com email or by following the instructions in the “Opt-Out Procedures” section of this policy. Additionally, you can update or modify your personal information and preferences at any time, as outlined in the “Reviewing or Changing Your Information” section.
Please note that information collected through our Site may be combined with information we gather from other sources, both online and offline, to help us better understand your interests and improve your overall experience with ChangeYourEnergy.com
4. Discussions and Community Tools
Our Site may offer product reviews, chat rooms, forums, bulletin boards, or other community features where users and visitors can share opinions and experiences. Please be aware that any information you disclose in these public areas becomes visible to other users and may be used by ChangeYourEnergy.com. We strongly advise you not to share any personally identifiable information in these publicly accessible spaces. When participating in community discussions, please be respectful and considerate of others at all times.
5. Non-Personal Data
We may also collect certain non-personal information to help us improve your experience on our Site. This may include data such as the type of internet browser you use, your computer’s operating system, software and device details, and the domain of the website that referred you to us. This information is used in aggregate to help us operate, maintain, and improve our Site.
Additionally, when you download and use one of our mobile apps, we may access a unique device identifier associated with your mobile device. This information is anonymous and is used solely for performance monitoring and analytics to help us enhance the functionality and user experience of our Apps.
6. Use of Cookies
Some features on our Site use cookies, which are small data files stored on your device when you visit certain websites. Cookies can store various types of information, such as a user ID or your browsing activity, and help us enhance your experience, understand user traffic patterns, and improve the performance of our Site.
Most web browsers are set to accept cookies by default. However, you can adjust your browser settings to refuse cookies, alert you when a cookie is being sent, or delete cookies from time to time. (Refer to your browser’s help section for specific instructions.) Please note that if you disable or refuse cookies, some features or areas of our Site may not function properly.
7. Information Collected through Mobile Devices
When you use our mobile applications, certain information or components of your mobile device may be accessed automatically to help deliver the features and services of the app. For example, your device’s notification system may be used to send you alerts or updates.
Other features of your device—such as location services, camera, or microphone—will only be accessed if you grant the app permission to do so. Depending on your device and operating system, you may be asked to grant these permissions either before downloading the app or at the moment the app needs access to a specific feature.
8. Opt Out Procedures
You can choose to stop receiving emails or promotional messages from ChangeYourEnergy.com at any time. Every email we send includes an unsubscribe link at the bottom, allowing you to opt out easily. If you no longer wish to receive emails, newsletters, discounts, or other promotional content—or if you no longer wish to use our Site—you may also contact us directly to request removal from our contact list.
9. Reviewing or Changing Your Information
To help keep your personal information accurate and up to date, ChangeYourEnergy.com allows registered users to view and update the information they provided during registration. If you have an account, simply log in to our Site and click the "My Account" link to review or modify your details.
10. Sharing of Your Information
At ChangeYourEnergy.com, we may share your personal information with trusted third parties when it is necessary to operate our business and provide services to you, as outlined in this Privacy Policy.
We work with select third-party service providers—including print-on-demand partners who fulfill and ship customer orders—to process purchases, deliver products, and support other essential services. These partners receive only the information required to perform their functions, such as your name, shipping address, and order details, and are not permitted to use your information for any other purpose.
We may also share your information with authorized contractors, consultants, affiliated companies, or agents who help us maintain and improve our website, customer service, marketing, or communications. These parties are bound by confidentiality agreements and are required to use the information solely to support our operations.
We may disclose personal information when required to do so by law, regulation, or legal process, or in response to valid requests from law enforcement or government agencies. In the event of a merger, acquisition, asset sale, or other business transition involving ChangeYourEnergy.com, your personal information may be part of the transferred assets.
In addition, we may share aggregated or non-personal information—such as traffic statistics or usage trends—with third-party advertisers, analytics providers, or partners to help improve our services or deliver more relevant content.
Please note that this Privacy Policy applies only to information collected through ChangeYourEnergy.com. If you navigate to external websites via links on our Site, their use of your information will be governed by their own privacy policies. We encourage you to review those policies before sharing any personal data.
Lastly, we reserve the right to disclose information, personal or otherwise, if we believe it is necessary to comply with legal obligations, enforce our Terms of Use, protect our rights or those of others, or investigate suspected violations such as fraud, misuse, or other harmful activity.
11. Social Media Plugins
Some pages on our Site may include social media plugins—such as share or like buttons—that connect to third-party platforms like Meta (Facebook, Instagram), Google, and Twitter (“Social Media Sites”). When you visit a page with one of these buttons, your browser automatically connects to the servers of the respective Social Media Site and may load data through the button. This lets the Social Media Site know that you visited our page.
We do not control the data these platforms collect through these buttons. Based on available information, no personal data is transmitted unless you are logged into your account on that Social Media Site at the time of your visit. If you are logged in, the platform may link your visit to your account and collect data such as your IP address.
To prevent this data collection, we recommend logging out of your social media accounts before visiting our Site.
Clicking these buttons may also result in cookie placement by the Social Media Sites, unless you have disabled cookies in your browser (see our “Cookies” section above). ChangeYourEnergy.com does not receive detailed data about your interactions with these buttons but may receive aggregated, anonymous statistics about their use.
For more details, please refer to the respective privacy policies of each platform:
Meta’s Data Policy
Google’s Privacy Policy
Twitter’s Privacy Policy
12. Customer Reviews
We appreciate customers who take a moment to leave reviews on our products or services. Your feedback helps others understand how our offerings have worked for real users and allows us to continue improving. When submitting a review, please share your honest experience and insights—what you enjoyed, what stood out to you, or how the product or service helped you. While we don’t collect formal testimonials, your voluntary reviews may be featured on our site or in our materials to help other customers make informed decisions.
If you choose to share a photo along with your review or if we have a previously submitted image from you, we may use that image in accordance with our Image and Content Use Policy.
13. Image and Content Use Policy
By submitting a review to ChangeYourEnergy.com, you grant us permission to use your submitted content—including your written review, name (if provided), and any accompanying images or photos—on our website, digital communications, and marketing materials. You also authorize us to use images of you that you’ve shared with us previously, unless you specify otherwise.
ChangeYourEnergy.com reserves the right to crop, edit, or discontinue use of such content at our discretion. By providing this content, you grant us a perpetual, worldwide, royalty-free license to reproduce, modify, publish, and distribute your review and related materials for informational and promotional purposes. You acknowledge that once published online, content may be copied or shared by others, and you agree to release ChangeYourEnergy.com and its affiliates from any related claims.
14. How We Protect Your Personal Information
Providing a secure environment is essential to maintaining your trust in ChangeYourEnergy.com. To protect your personal information, we use encryption software that follows the Secure Socket Layer (SSL) protocol, helping to safeguard data during transmission. Additionally, all information you provide is stored securely through the trusted platform that powers our website, which implements its own industry-standard security measures.
While we rely on this platform’s secure infrastructure to store and manage data, we also encourage you to take steps on your end to prevent unauthorized access—such as keeping your password confidential and logging out after using shared devices. If you suspect your password or account has been compromised, please contact our Customer Service team immediately at support@changeyourenergy.com.
15. Protection for Children
Our Site is not intended for users under the age of 16. We do not knowingly collect or distribute personal information from or about anyone under 16. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at support@changeyourenergy.com, and we will take prompt steps to delete the information.
16. Privacy Precaution Warning
While we take reasonable steps to protect your personal information, please understand that no method of transmission over the Internet or electronic storage is completely secure. For this reason, we cannot guarantee the absolute security of any information you choose to share with us online.
17. Your Consent
By using our Site and submitting your personal information, you consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy. You acknowledge and accept that this agreement forms part of the terms under which we provide our services and that our ability to offer these services at current rates depends on these terms.
You also agree to the transfer of your personal information to the United States, where it will be stored and processed according to U.S. and Arizona state laws. Regardless of where you are located, this Privacy Policy and our legal responsibilities are governed by the laws of the State of Arizona and the United States.
18. Updates to This Privacy Policy
We may amend our Privacy Policy at any time, without notice to you, by posting such revised Privacy Policy on this page, so you are always aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes will only apply to information collected after the change is posted.